The Calling Card is a small program that you can download from our website
then install in your desktop PC or laptop
to connect directly to Asmarina technician live when you need computer help.
You can connect to Asmarina by completing and submitting your name and email address shown on the Calling Card picture:
Then wait for the technician to activate the session within one minute. You will be notified that your status is "Connected to Technician".
What Happens During a Remote Session?
Chat
Type text into the empty text field at the bottom of the box to chat with the technician. Type in your message, then click the Send button or press Enter on your keyboard to send the message to the technician.
Grant Permission to the Technician
The technician may ask you for permission to use the various diagnostic tools at his disposal,
such as Remote Control or File Manager. You can always ask your technician for more details before granting any permissions.
CAUTION:
If you do not grant certain permissions, the technician may not be able to troubleshoot your computer problem.
Revoke Permissions
To revoke all previously granted permissions (for example, to end the technician's ability to control your computer or manage your files) click the large red X at the upper-left of the Calling Card interface.
Send a File to the Technician
Click the Send File button to open the File Transfer dialog box. Select the file you want to send and click Open. You can only send one file at a time.
End a Session
To end a session and close the Calling Card, click the gray X at the upper-right of the Calling Card interface.
If you don't like the Calling Card, type your question below to receive a remote-support same day, or call 1300 882 998 9am-5pm, Mon-Fri.
Chat
If you don't like the Calling Card, type your question below to receive a remote-support same day, or call 1300 882 998 9am-5pm, Mon-Fri.