Help Desk Design (PDF)
Scope:
The communication process between help desk staff and others.
Incident control process.
Roles and responsibilities of each one.
Interface with other management process e.g. (change management, configuration management, etc).
Problem Management Design (PDF)
Scope:
To achieve the highest possible level of stability in IT Services by finding and eliminating errors in the IT infrastructure.
Change Management Design (PDF)
Scope:
To develop structure policies and procedures to manage your current IT infrastructure.
To ensure that changes made to IT infrastructure are implemented without faults.
To respond to any business requirements, changes or directions.
And to introduce new configuration items.
Configuration Management Design (PDF)
Scope:
To bring the components of the IT infrastructure under control.
To supply information on the components of the IT infrastructure.
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